Treasury Services Call Center Agent II

Company Federal Reserve Bank of Dallas A requirement of this position is that you must be vaccinated against COVID-19 or qualify for an accommodation from the Bank’s vaccination policy; the Bank will provide accommodations as needed by law for individuals unable to be vaccinated because of medical condition or sincerely held religious belief.

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all.

These efforts take a team of dedicated individuals doing many different jobs.

Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions.

About the Role: The Federal Reserve Bank of Dallas is seeking a versatile Treasury Services Call Center Agent II to answer incoming calls from customers to take enrollments for direct deposit of their federal benefit payments, answer general inquiries and questions, troubleshoot problems and provide information.

As the Call Center Agent you will process customer orders, bills and accounts, and applications for service, maintenance and termination.

You Will: Provide timely responses to customer inquiries by telephone and/or e-mail in an in
– or outbound service center, consistent with service and quality standards Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely and timely Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer Process off-line work accurately and in a timely manner Actively participate in training and team meetings Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures You Have: A high school diploma Two years’ experience in a related job Skill in oral and written communication Skill in customer relations, including the ability to remain composed and patient Skill in active listening, understanding others, and problem resolution Possesses basic PC skills Possesses excellent time management skills Ability to use discretion and take initiative Ability to work in a team environment Ability to multi-task, learns and retains processes quickly Equivalent education and/or experience may be substituted for any of the above requirements Our Benefits: Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan Paid vacation, holidays, and volunteer hours; flexible work environment Generously subsidized public transportation and free parking Annual tuition reimbursement Professional development programs, training and conferences _And more_ Notes: This position may be filled at various levels based on candidate’s qualifications as determined by the department.

Work Hours: Monday-Friday, 9:15am-6:00pm, with flexibility (1) U.S.

citizen, (2) U.S.

national, (3) U.S.

permanent residents who are not yet eligible to apply for naturalization, or (4) U.S.

permanent residents who have applied for naturalization within six months of being eligible to do so.

_The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve._ _If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant._ Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Work Shift First (United States of America) _The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences._ Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf) OUR BANK has one of the most recognizable brands around the world.

The Federal Reserve is the central bank of the United States-one of the world’s most influential, trusted and prestigious financial organizations.

The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S.

government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation.

Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.

06022021