Receptionist and Front desk coordinator (Guest Experience Specialist)

Glasskin is an active skincare studio specializing in skin workouts, high-tech facials, and clean ingredients.

We are obsessed with clear, dewy, luminous skin!

We believe that skin care should be accessible, efficient, and transparent.

We want to deliver real results.

We provide affordable skin care solutions through services, beauty tools, and client education.

To learn more about who we are, check us out on our website (www.getglasskin.com) or our Instagram (@getglasskin)

The Guest Experience Specialist is responsible for the reception area and overall seamless daily operations of facility.

Includes, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s facial services, and charging for services performed.

Duties and Responsibilities:
Provide top level guest service for all including internal guest service.
Know and be able to articulate The Glasskin mission.
Be on time for your shift.
Properly open and close the spa each day according to Standard.
Follow all Operating Procedures.
Accurately book, change, and cancel Facial and esthetic appointments.
Take Before & After photos of all clients according to protocol
Acknowledge and greet everyone who enters and leaves.
Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
Utilize computers with skill and proficiency and only for business purposes.
Maintain cash register bank.
Answer the phone promptly and use the guest’s first name throughout the phone conversation.
Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
Take client videos during services for social media purposes
Maintain retail and backbar inventory
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized studio.
Maintain and organize Spa Laundry on a daily basis
Be able to engage with clients through email and social media
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
Regularly attend, participate in and support training and staff meetings.
Assist in all areas of operation as requested by management.
Communicate to management any and all occurrences involving staff or guests that require attention.
Position Requirements:
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Must possess basic math and money handling skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a team player.
The Company is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $10.00
– $15.00 per hour

Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability
Supplemental Pay:
Commission pay
COVID-19 considerations:
All customers are required to wear masks, curbside pickup available, and all stations sanitized after every client

Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Spa Coordinator: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
Work Location: One location