Job Description The Customer Service Representative is r esponsible for responding to walk-in customer inquiries and greeting customers as well as processing orders.
Customer service representatives also perform a variety of duties related to customer service including: The following standards are expected of all employees: Maintain strong personal ethics and a high level of service Maintain respect and common courtesy for your peers as well as customers Maintain a professional image while on the telephone as well as in person Maintain strong listening skills to handle difficult situations or customers Maintain effectiveness and efficiency while striving to do it right the first time Maintain a teamwork atmosphere and take on the opportunity to be cross-trained Maintain ability to learn to use standard or special application computer software package Maintain innovation to bring along positive change Maintain respect for policies, procedures, and confidentiality Maintain ability to establish priorities Customer Service Representatives will be involved in various aspects of the following areas: Enters 30-40 customer orders a day into company database.
File orders after verification is complete.
Checks inventory status informs customers of any credits or debits and inputs order amount and invoice number; informs customers of applicable credits or debits.
Explains the company will-call policy and/or shipping policy to new customers.
Inputs add-on orders verifying with customer new total for order and sends order to warehouse.
Converts orders to packing slips; if applicable calls customers for approval to ship incomplete order if all item requests are not in stock; compares packing slips to invoices and makes any necessary corrections.
Maintains invoices, packing lists, and customer files; purges 46-year-old files daily for bulk filing; maintains master files.
Completes orders for will-call net 30 JOB QUALIFICATIONS Education: High School Diploma or equivalent with some college education preferred.
Experience: Minimum six (6) months related experience or training.
Knowledge: Requires basic understanding of customer service, sales, clerical/secretarial support, and PC data processing, organization, developing and maintaining a priority system and working under deadlines, telephone etiquette skills, ability to get along with others, take constructive criticism and be a team player.
Language Skills: Ability to communicate clearly and concisely in both oral and written communication, bilingual in Spanish is preferred.
Math Skills: Overall general arithmetic skills and knowledge of mathematical principles.
Other Skills: Time management skills to effectively schedule and meet company demands.
Other Abilities: Ability to handle multiple priorities .