Customer Service Representative

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Customer Service Representatives ensures that clients receive clear communication, good service, and fast turn-around times consistent with superior analytical testing services. Appropriate follow-up to ensure customer satisfaction is required.

  • Responsible for facilitating the processing of client samples and the exchange of information between clients and the scientific laboratory staff
  • Maintain accurate and up-to-date computer entries regarding samples, tests and client information using respective custom software
  • Report confidential test results to clients by phone, fax, and e-mail. Disseminate other relevant information to clients as needed
  • Assist clients by providing the best possible and timely feedback with all their needs related to sample receipt, reports of analysis and other pertinent documentation.
  • Answer phone calls or redirect them as appropriate

Qualifications

The ideal candidate would possess:

  • Excellent interpersonal, communication (oral and written), organizational skills and attention to detail
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
  • Ability to plan and carry out responsibilities with minimal direction
  • Proactive, team-oriented problem solver
  • Some experience in a science related field preferred but not required
  • Proficient use of computers and Microsoft Office products including Excel and Outlook

Basic Minimum Qualifications:

  • HS diploma required
  • Related 2-year (Associates) or 4-year (Bachelors) college degree is desirable but not required
  • At least three years of experience in a similar position
  • Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is full-time, Monday – Friday 10:00am – 6:00pm. Candidates currently living within a commutable distance of New Orleans, LA are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.