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New

Customer Service Representative

Big Mike's BBQ SmokeHouse

This is a Contract position in Thibodaux, LA posted November 24, 2021.

We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Compensation:

$7.25 – $18 hourly

Responsibilities:

  • Interact with the sales lead to maintain and improve service and product knowledge
  • Keep track of customer accounts and make updates with new account information as necessary
  • Record customer interactions and follow up on their experience with our company
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Find patterns in customer complaints and bring them to the team for improvement

Qualifications:

  • Strong knowledge of customer interface and interaction
  • Excellent active listening, interpersonal, and communication skills
  • High school diploma, G.E.D. or equivalent

About Company

Big Mike’s BBQ Smokehouse success depends on our people. Our restaurant can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We recognize, however, that success is not measured by sales, guest counts, and numbers alone.

We are measured as much by the way in which we achieve our goals, as we are by the actual achievements themselves. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as we pursue our goals.