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Customer Service Representative – Slidell, LA

1st Franklin Financial Corporation

This is a Full-time position in Slidell, LA posted November 25, 2021.

Join the 1st Franklin Team.

1st Franklin Financial Corporation has had one goal
– to serve the financial needs of our friends and neighbors with the respect and personal service they deserve since 1941.

We are looking for a Customer Service Representative to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.

This position will report to the Slidell, LA Office.

1st Franklin Financial Corporation is hiring a Customer Service Representative (CSR) for our Slidell, LA office.

This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers in a timely manner.

This position learns the features of products and services to drive that exceptional customer experience.

The CSR interviews customers using advanced interpersonal skills.

This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

We are driven by our CORE values: Team – we succeed or fail as one
– Impact -We will be intentional about having a positive impact throughout our company and the communities we serve – People – We put people 1st – Servicing – Financing for the Individual since 1941.

Principal Accountabilities and Key Activities

Creates an Exceptional Customer Experience
Identifies and responds to customer’s needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and private information is maintained
Performs Job Related Functions
Interviews customers and process applications, making recommendations for product and services approval
Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
Prepares and present assigned daily marketing offers
Responsible for assigned collection of customer accounts
Compiles and maintains records of all daily assigned tasks
Education, Qualifications and Experience

High School Diploma or equivalent
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver’s license and the ability to operate an automobile
Salary is commensurate with experience

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

Work Location:
One location
Work Remotely
Job Type: Full-time

Pay: From $11.00 per hour

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Monday to Friday
Supplemental Pay:
Bonus pay
High school or equivalent (Preferred)
Work Location: One location