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Customer Support Administrator – Senior

Salient CRGT

This is a Full-time position in New Orleans, LA posted January 10, 2022.

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams.

As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions.

At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.

Why Salient CRGT?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential.

Are you ready to make a difference?

The ideal candidate will be responsible for
Provide outstanding support to DEA users
Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations
Install software patches, updates, and upgrades, including remote server and workstation administrations
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves
Create, update, and track service call requests, and stage and take down end user workstations and associated equipment
Share knowledge with more junior team members
Report team and individual performance to SLAs/KPIs

Bachelor’s with 2
– 5 years (or commensurate experience)
Secret Clearance
Candidate will need to be able to travel as needed (travel to Wisconsin, Illinois and Indiana under 2 times per year).  

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ vaccination policies and all related COVID-19 safety procedures, unless applicable law requires otherwise.

Full vaccination and/or an approved legal exemption will be required before the start of employment Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

If hired for this role, you will be required to submit your vaccination status safely and securely to the Human Resources department during your onboarding.

 If applicable, prospective, or new employees may request a reasonable accommodation to the vaccination requirement.
Salient CRGT is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.