Highly stable and profitable company has an immediate need for a Remote Level 1 and 2 Support/Help Desk Analyst.
This position requires standard Help Desk Level 1 and 2 support experience, including clearing out tickets, support Office 365, basic AD support and creating AD accounts, setting up ShoreTel for new users, MS Exchange, checking network connectivity, LAN/WAN, VPN, troubleshooting basic VMWare issues, solving PC issues, etc.
Having experience with ServiceNow is a huge advantage as well.
You will work on a small support team providing first line of support on the Help Desk, basic to moderate complexity.
You must have excellent communication skills and a team first attitude.
This company offers competitive base salaries, and a comprehensive benefit package.
This company consistently wins awards for company culture and is an awesome place to workResponsibilities: Level 1 and 2 support via phone primarily.Troubleshooting in a Windows environment
– Office 365 required along with Active Directory, creating accounts, understanding virtualized environment, etc.Complete tech documentation as it pertains to processes/procedures for troubleshooting.Requirements:2 years’ Level 1 and 2 Windows support experience
– troubleshooting Office 365 required along with Active Directory, creating accounts, understanding virtualized environment, advanced PC-related skills, etc.Comfortable working on a Help Desk in a fast paced environment.Excellent attitude
– chip in and help the team with their tickets if you are done with yours, be a team player, etc.Pluses: ServiceNow; ShoreTel; Comp-TIA A.