Functional Architect/Business Analyst – ServiceNow or Zendesk

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.

Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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In todays business environment, growth isnt just about building valueit’s fundamental to long-term business survival.

So how do organizations sustain themselves?

The key is a new operating modelone that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.

You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture the others are Strategy and Consulting, Interactive and Technology.

The HR Functional/Business Analyst Architect is responsible for defining technical requirements and designs the solution for BPS mobilization projects.

The responsible Functional Architect will work closely with our clients, the vendor team, and be part of our delivery teams in developing robust, scalable, and flexible solutions for various customers.

Key Responsibilities: Experienced Business Analyst with Talent and HR knowledge.

Working with other experienced BAs in context of an Agile Scrum delivery model Understand existing application functionality, including business process context and business goals Understand and document business goals and desired processes for To Be functionality Create user scenario documents, facilitate sponsor Product Owner review and approval of the same.

Support development and test team in understanding requirements, scenarios and Done Criteria Review Test Conditions to ensure alignment with scenarios and business requirements Assist with product demonstrations to Product owner and stakeholders especially configuring scenarios to demo Maintain functional documentation of the application, updating as new features and functions are added.

Assist wherever feasible to help ensure smooth progress in developing an optimal solution for stakeholder needs, by facilitating communication and shared.

Basic Qualifications: Minimum 3 years of ServiceNow or Zendesk configuration experience Minimum 5 years of service delivery experience in a consulting, business operations, or Human Capital/HR, process and technology transformation programs.

Preferred Qualifications: Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in depth analysis and knowledge of organizational objectives and driving complex technical implementation programs.

Ability to interface with customers and internal teams via strong communication, presentation, and interpersonal skills.

Strong professional presence with the ability to assist partners and clients in understanding technical issues in business language.

Strong Analytical skills with the ability to quickly master new concepts and applications.

Excellent organization time management and problem solving skills, comfortable in high pressure, deadline driven environments.

Ability to work successfully both independently and in a team environment.

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

For the state of Colorado only , the range of starting pay for this role is $62,640.00 to $143, 900.00 and information on benefits offered is here.

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As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

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If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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