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IT Help Desk / Field Technician

Hornbeck Offshore

This is a Full-time position in Covington, LA posted January 14, 2022.

While much of our business happens on the water, none of it would be possible without our shoreside teams.

With offices in south Louisiana and ports of call across the globe, a shoreside career with Hornbeck Offshore gives you the opportunity to constantly broaden both your personal and professional horizons with our dynamic team that fosters a culture of integrity, commitment, excellence and teamwork.SUMMARY DESCRIPTIONThe IT Help Desk / Field Technician is responsible for providing remote and on-site support for various hardware, software, and communication systems onboard the vessels and facilities that Hornbeck Offshore owns and operates.SCOPE OF DUTIES AND RESPONSIBILITIES+ Install, upgrade, document new vessel, and corporate systems / software.+ Complete, and document help desk calls to correct problems as they arise.+ Maintain inventory of hardware, and software on vessels.+ Maintain vessel documentation to aid vessel crews in their ongoing computer training.+ Provide end user training on various systems utilized by the company.+ Other tasks and projects as deemed necessary by management.REQUIRED QUALIFICATIONSEducation+ High school diploma, or equivalent required; Bachelor’s degree a plus.+ Microsoft certifications a plus.Experience+ Entry level to two years of experience in working with Microsoft Windows, setting up basic networks, wiring, and general computer repair / troubleshooting skills.+ Experience creating, and managing technical documentation a plus+ Marine communications experience (VSAT) a plusSkillsSoftware proficiency in:+ Microsoft Windows, networks, and operating systems.+ Microsoft Office applications.Other Qualifications+ Basic PC repair skills+ Basic networking skills+ Multi-tasking skills+ Good communication / interpersonal skills+ Collaboration skills+ Strong documentation skillsDEMANDS AND WORK ENVIRONMENT+ The position requires the ability to lift odd shaped objects weighing up to 40 lbs.+ The job tasks also require the ability to work in enclosed quarters were bending and stretching may be necessary.HOURS OF WORK+ Office hours are Monday through Friday; 8:00am until 5:00pm.+ Field hours may change as projects may require working nights, and weekends.+ Regular, and reliable attendance is required.+ Vessel visits may require trips to remote locations to board the vessels.+ Frequent day trips (Southeast Louisiana) and occasional domestic / international travel is required.+ On-call rotation availability required.Walk-ins will be accepted by appointment onlyM/F/EEO/AA Employer/Vet/Disabled