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Lead Service Technician – New Orleans

Panasonic Corporation of North America

This is a Contract position in Metairie, LA posted January 14, 2022.



  • Partner with Service Coordinator/Dispatcher to assess potential system issues based upon customer information and assign tasks accordingly
  • Function as liaison between office, service, and install to promote continuity between departments
  • To perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers
  • Maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenience stores, and cold storage facilities
  • Survey new customer sites and assist in quoting service and maintenance
  • Development and maintenance of excellent customer relations
  • Provide technical support, guidance, and training to service technicians at all levels
  • Implement pertinent training/provide opportunities for ongoing professional development
  • Intrinsically involved with screening, interviewing, and hiring new technicians
  • Additional responsibilities as assigned


  • 5+ years in commercial refrigeration; supermarket experienced preferred; strong HVAC
  • High school diploma/GED/vocational school or 7+ years’ experience in lieu of education
  • Valid driver’s license and maintain a safe driving record accordance with the fleet policy
  • Must be physically able to walk distances, bend and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
  • Must have excellent verbal/written communication skills, detail-orientated and motivated
  • Must have strong mechanical aptitude
  • Strong leadership and business acumen
  • Must be able to work nights and/or weekends as required
  • EPA 608 Universal Certification
  • Superior decision-making ability and paperwork skills
  • Excellent verbal and written communication skills, detail orientated and highly motivated
  • Able to schedule work for other technicians
  • Able to correctly teach all the previously listed items


  • Company vehicle provided
  • Incentives paid twice per year
  • Benefits effective first day
  • Paid training with access to extensive Hussmann Institute Online library
  • Paid vacation and 12 paid holidays
  • Excellent medical, dental, vision and prescription coverage
  • Matching 401K
  • Tuition reimbursement (industry related)
  • Streamlined hiring
  • Paid drive time (including overtime)

Hussmann International, Inc. is an Equal Opportunity Employer