Customer Experience Specialist

Are you passionate about reaching new heights, teamwork and making a meaningful contribution?

Do you picture yourself as a valued member of an industry-leading organization?

If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Newark Liberty International Airport, Newark.

The current salary is $17.64/hr as per the collective agreement.

Responsibilities: Provide customer service/experience Check in Passengers, issue boarding pass, seat selection and verify immigration documentation Check in baggage
– ensure Company regulations regarding size/weight are complied with collect excess charges Make reservations Provide passengers with relevant information, including Customs and Immigration requirements Perform Baggage Tracing duties Coordinate the boarding of passengers onto the aircraft: Ensure safety procedures are followed Monitor carry-on baggage Assist passengers as required Operate loading bridges Handle disruptions, irate passengers/oversells and those affected by irregular operations Handle VIP’s where applicable or no Concierge Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs.

Handle and account for documents in accordance with Company regulations.

May be required to service First Class Lounge to provide check in, information assistance etc.

to passengers.

Update records in PSS as required to ensure proper processing of passengers at next point of contact.

Maintain all Company standards including Uniform.

In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests Ensure that all necessary supplies and material are on hand in sufficient quantity Collect and compile statistical data