Dispatch Specialist (2nd Shift) Work from Home

Do you have strong problem-solving, interpersonal and computer skills, and enjoy helping others?

AAA Dispatchers assist AAA Members who need roadside assistance.

If you have the ability to effectively multitask, remain professional and productive under pressure and deliver exceptional customer service, we want you on the AAA Dispatch Operations team Opportunity to work from home but Candidates must live within our footprint Weekend & Holiday hours are required
– 2nd Shift ( 3:00 p.m.

to 11:00 p.m.

EST).

All shifts include one weekend shift, Days off vary.

The Dispatch Center is open 7 days a week, 24 hours a day.

Training requirement: Monday
– Friday (Approximately 3 p.m.

to 11 p.m.) for the first 3-4 weeks followed by a short “nesting” period.

Work schedule to begin after training is completed.

Next training class to begin January 10, 2022 Training is paid and computer equipment provided by AAA Club Alliance.

What AAA can offer you: A competitive hourly rate based on experience plus 8% Shift Differential for 2nd Shift; paid biweekly.

Position is eligible for an Individual Incentive Plan Comprehensive benefit package including nearly 4 weeks of Paid Time Off during the first year, 401(k) plan with company match up to 7%, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.

What you will be doing: Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.

Engage with AAA Members by providing an exceptional customer experience.

Communicates to service providers the pertinent information needed to provide timely assistance to AAA Members.

Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.

Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established timeframes.

Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.

Participates in the resolution of service issues and member complaints.

What we need from you: High School diploma or equivalent and 1 years of customer service experience.

Demonstrated commitment to providing excellent customer service.

Excellent telephone and interpersonal skills.

Ability to perform multiple tasks in a fast-paced environment.

Proficient computer skills; ability to type at least 40 words per minute, knowledge of Microsoft Office applications (Typing Test Required).

Strong problem solving, analytical and critical thinking skills LI-Remote AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: Dispatch