Guest Service Agent

JOB SUMMARYThe Watermark Baton Rouge, located beautiful downtown, is looking for a full-time or part-time Front Desk Clerk, who would report to the Front Office Manager. The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. For this position, college coursework in a related field is helpful and experience in a hotel or related field is preferred.Education & Experience:• High School diploma or equivalent is required• College coursework is preferred.• Experience in a hotel or related field is preferred.• Computer experience is preferred.Some of the essential functions of the position include:• Approaching all encounters with guests and employees in an attentive, friendly, service-oriented manner and maintaining a warm and friendly demeanor at all times.• Greeting and welcoming all guests approaching the Front Desk in accordance with hotel standards.• Answering guest inquires about hotel services, facilities and hours of operation in a timely manner.• Maintaining high standards of personal appearance and grooming when working.• The ability to follow all cash handling and credit policies.• Obtain all necessary information when taking room and handling check-ins and checkouts in a friendly, efficient and courteous manner.• The ability comprehend and be able to operate all relevant aspects of the Front Desk computer system.Why join our team?In addition to excellent working conditions and competitive pay, the Watermark Baton Rouge offers a complete range of benefits to eligible team members.• Medical, dental and vision benefits.• Life Insurance.• Short-term and Long-term disability.• Team Member Assistance Plan.• Discounted Rooms Programs.• Paid Holidays.• Paid Vacation & Sick Time.• 401(k) Retirement Savings Plan.The Watermark Baton Rouge is Exactly Like Nothing Else!Our one of a kind hotel is a part of the Marriott’s Autograph Collection and boasts of a historic classic design both inside and out. Built as Baton Rouge’s first “skyscraper” in the 1927, our iconic building started out as the headquarters for Louisiana Trust & Savings Bank. After more than 50 years serving as a banking institution, our landmark continues to be informally called the Old Louisiana National Bank building. The original architecture was Art Deco, but there are intriguing elements of Greek Revival design also present, making this one of the most eclectic and interesting structures in downtown Baton Rouge. Murals painted by celebrated New Orleans artist, Angela Gregory, have been painstakingly preserved and adorn the ceilings of our magnificent lobby and restaurant. Carved marble walls and a grand staircase lead down to the original bank vaults that held the treasures of Baton Rouge’s elite. Towering above downtown overlooking the Mississippi River, Watermark Baton Rouge Hotel stands as a tribute to the city’s history and elegance. Stunningly preserved, our beautiful public spaces and restaurants blend references of the 20’s through the 60’s with modern design.EOE/AA/M/F/D/VEP Watermark BR, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.*This employer participates in E-Verify*Job Types: Full-time, Part-timeSchedule:• Day shift• Holidays• Monday to Friday• Night shift• Overtime• Weekend availabilityCOVID-19 considerations:Covid-19 precautions: Social distancing guidelines in place; Sanitizing, disinfecting, or cleaning procedures in place.Ability to commute/relocate:• Baton Rouge, LA 70801: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):• Were you referred by a current employee? If so, please give us their name.Education:• High school or equivalent (Required)Experience:• Hotel: 1 year (Preferred)Work Location: One location