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Hospital Home Care Liaison

Rotech Healthcare Inc.

This is a Full-time position in BROUSSARD, LA posted January 8, 2022.


Rotech Healthcare Inc.

is still hiring to help serve our patients during this time of the COVID 19
As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees.

PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:
Maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.

Asking patients to complete a screening questionnaire to determine high-risk situations for our employees.

Enhanced cleaning procedures for all of our equipment.

Communicating frequently with our employees regarding the latest guidance from the CDC.

Rotech is a federal contractor and certain contracts require our employees to provide proof of the COVID 19 Vaccination or provide support for an Exemption.

We are seeking a dedicated Liaison to join the Rotech team.

In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services.

Essential Duties and Responsibilities
Always acts in an ethical and legal manner when making visits to referral sources
Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.

Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
Creates and maintains constructive working relationships with management and staff
Goes ‘the extra mile’ in order to exceed customer needs
Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.

Maintains a high level of satisfaction with patients, referral sources, and location employees
Performs other duties as assigned
Supervisory Responsibilities
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
Associate’s Degree from an accredited college or an equivalent combination of education and directly-related experience is required
One to three years’ customer service and billing experience in DME or healthcare environment
One to three years’ of related prior work experience in a team-oriented environment
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Effectively and confidently present products and services with a high degree of professionalism
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mechanical aptitude with ability to learn
Medical terminology
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Physical Demands
Contact with patients and equipment with potential exposure to contagious pathogens
Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.

Regularly travel via personal vehicle and occasionally via airplane
Requires close vision to small print on computer and or paperwork
Requires sitting, walking, standing, talking or listening
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer
Remote access interface and communication
Understanding use of all applicable home medical equipment and supplies