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Mgr, Change Management

Entergy Corporation

This is a Full-time position in New Orleans, LA posted January 9, 2022.

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**The official title of this position will be Mgr, Change Management**

* This will be a hybrid remote role with the expectation that the employee will report to their assigned office as requested.

The assigned office will be located at any of Entergy’s corporate / regional office facilities.


Job Summary

Continuous Improvement (CI) is a key priority in Entergy’s journey to be the Premier Utility.

In 2020, a centralized CI function was established , responsible for increasing adoption of continuous improvement practices at Entergy to maximize sustainable value for our stakeholders.

CI’s three strategic imperatives are to create sustainable value for our stakeholders, to evolve the workforce to a CI mindset so every employee takes ownership of improvement opportunities and to enable the workforce to execute on those opportunities through education, tools and tech, and ongoing coaching and support.

The Manager, Change Management reports to the Director, Continuous Improvement Transformation, who leads the Office of Strategy Management (OSM).

This position’s primary objectives are to manage and advance the change management (CM) arm of the OSM, which is the function that develops and drives the enterprise-wide CI strategy activities – from strategy formulation to execution, and to build and maintain relationships with CI counterparts to understand the internal customer needs and how to support the organization in advancing CI.

The manager will evolve, manage and refine the CI cultural strategy that directly supports the CI strategic imperative “evolve the workforce to a CI mindset” and the enterprise goal of becoming the Premier Utility.

The manager will own, manage and advance the CM center of expertise (COE), in support of CI opportunities as we build CM capability throughout the organization.

The manager also functions as an advisor to the Corporate Business Services (CBS) leaders from a change management perspective and directly supports the Senior Vice President, CBS in change management efforts related to CBS strategy and programs.

The manager is a thought leader and frequently collaborates with the CILT to provide strategic insight and expertise.

The manager must be comfortable working across a multi-site, multi-disciplinary structure.

Job Duties/Responsibilities

  • Deliver on the CI cultural strategy supporting the CI strategic imperatives and enabling enterprise maturity
  • Drive the continued advancement of the CM COE and related capability building across the enterprise
  • Build partnerships and continuously engage CI counterparts to ensure a seamless delivery of CI services to the enterprise
  • Lead the Enterprise Change Exchange, an enterprise network of change agents and practitioners
  • Develop and manage a team of professionals supporting the OSM
  • Directly support the SVP, CBS in change management efforts related to CBS strategy and programs
  • Provide guidance, advice, expertise to CBS leaders
  • Occasionally serve as OCM lead for large, cross-functional, significant changes that impact the enterprise
  • Other duties, as assigned or required

Minimum education and experience required

  • Bachelor’s Degree in a technical or business-related field and minimum 10+ years of related professional experience OR, in lieu of degree, minimum 14+ years of related professional experience is required
  • 3+ years of experience leading change management is required
  • Business or strategy consulting experience is preferred
  • Relevant certification, including PROSCI, CCMP, is preferred

Minimum knowledge, skills and abilities required of the position

  • Customer-focused mindset and strong interpersonal skills; ability to effectively interact, communicate and work with diverse groups of people to build strong relationships and influence successful outcomes
  • Self-starter who is able to work independently, manage time effectively and take ownership of results
  • Strong analytical and critical thinking skills, including the ability to identify data trends and convert data analysis into a meaningful summary from which to draw conclusions, problem solve and provide guidance
  • Continuously looks for ways to improve performance and enhance skills through development

Desired knowledge, skills and abilities

  • Continuous Improvement experience
  • People management and people development experience
  • Ability to manage and influence stakeholder relationships to achieve desired outcomes


Primary Location: Louisiana
– New Orleans
Job Function : Professional
FLSA Status : Professional
Relocation Option: Level II
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 104255
Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.