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Telephonic Counselor

Kepro

This is a Full-time position in Baton Rouge, LA posted January 15, 2022.

TELEPHONIC COUNSELOR

Who we need:

Your Level of Care Evaluation Tool (LOCET) screening will determine whether applicants are eligible for Louisianas long-term care services and supports (LTSS).

Additionally, you will supply callers with information about Louisianas LTSS programs, Medicaid eligibility and voter registration.

You must have excellent customer service and communication skills and be able to administer the phone screening LOCET.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization.

We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused.

Mission Driven.

Shape the future of healthcare with us.

We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country.

We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro.

These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work.

They are comprehensive and fit a variety of needs and situations.

Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

* Provide phone-based screening for functional eligibility for all OAAS LTSS applicants by completing the LOCET accurately and timely
* Document all attempts to return calls
* Confirm Medicaid eligibility through the online Louisiana Department of Healths Medicaid eligibility system
* Provide information about Medicaid eligibility and refer or transfer the applicant by telephone to the appropriate Medicaid office, when found to be ineligible
* Utilize Kepros proprietary care management system to document other tasks and activities
* Maintain medical records confidentiality through proper use of computer passwords, maintenance of secured files, adherence to HIPAA polices
* Utilize proper telephone etiquette and judicious use of other verbal and written communications, following Kepro policies, procedures, and guidelines
* Actively cross-train to perform duties of other positions within the KEPRO network to provide a flexible workforce to meet client/consumer needs.

What you’ll need:

Qualifications

* Bachelors degree in a Human Services field required
* At least one (1) year of experience working with older adults or persons with disabilities required
* Experience with the Louisianas LTSS programs preferred
* Experience administering the LOCET preferred.

Knowledge, Skills, Abilities

* Strong assessment and critical thinking skills required
* Excellent verbal and written communication skills required
* Ability to work in a team environment
* Flexibility and strong organizational skills needed
* Must be proficient in Microsoft Office and internet/web navigation.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position.

Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted.

We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest.

Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Kepro is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements