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Bellman/Shuttle Driver

Hilton College Station & Conference Center

This is a Contract position in Kenner, LA posted November 22, 2021.

Purpose: Transport guest luggage to/from guestrooms.

Escort guests to rooms and inform guests of all hotel services and features.

Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.

Thorough knowledge of all hotel services and amenities.

Essential Functions: Report to work when scheduled, on time, in proper and clean uniform, including name tag.

Personal appearance and grooming must conform with standard.

Handle all duties according to hotel policies and procedures.

Be knowledgeable about daily hotel operations, check log books and bulletin boards and be up to date with all changes, new procedures and events.

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Maintain complete knowledge of correct maintenance and use of equipment.

Use equipment only as intended.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Transport guest luggage from the point of arrival at the hotel to their assigned room.

Transport guest luggage from current room to reassigned room for room changes.

Transport guest luggage from their room to the point of departure from the hotel.

Assist in locating guest’s lost luggage.

Correctly tag, store and retrieve luggage from holding room.

Identify and explain hotel facilities and features to guests while escorting them to their room.

Identify fire exit closest to guest’s room and explain safety features of assigned room.

Demonstrate use of room key to guests.

Place guest luggage inside room.

Identify and explain guest room features to include use of: air conditioning/heat units and thermostat controls telephone television clock and/or radio guest services directory in room safe lights bathroom amenities valet/laundry services door lock ice and vending areas Offer packing/unpacking service; explain pressing and laundry service.

Maintain accurate knowledge of scheduled events within the hotel to direct guests to correct locations.

Relay accurate directions to guests on inquiries of transportation within the local area.

Maintain accurate log records of guest calls for Bell assistance.

Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.

Remain in assigned postposition, maintaining correct stance.

Retrieve guest dry cleaning/laundry from their rooms and deliver to front desk.

Deliver items to guest rooms promptly to include: messages mail, faxes packages flowers sundry items requested by guest gift items Monitor and maintain appearance of lobby areas and luggage holding area.

Polish luggage carts and maintain cleanliness of carts.

Other Duties and Responsibilities: Must be able to remain upright continuously on a hard surface for an 8-10 hour shift.

Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.

Must be able to position ones self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist Guests with luggage, and set up meeting rooms.

Job Qualifications: High School Diploma or Equivalent.

Environment Work inside 75% of 40 hours, and if part time to work 100% inside for a max of 30 hours.

Will be required to walk the grounds of the hotel on both the inside and outside of the building when needed or prompted too.

Job Types: Full-time, Part-time Pay: $10.00
– $12.00 per hour Benefits: Dental insurance Disability insurance Employee discount Flexible schedule Health insurance Life insurance Paid orientation Paid training Referral program Vision insurance Schedule: 10 hour shift 8 hour shift Day shift Holidays Monday to Friday Split shift Weekend availability Year round work Supplemental Pay: Signing bonus Tips Trucking Driver Type: Solo driver Education: High school or equivalent (Preferred) Experience: Shuttle driving: 1 year (Preferred) License/Certification: Driver’s License (Required) Work Location: One location by Jobble