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Bilingual Customer Care Account Manager

PosiGen

This is a Full-time position in New Orleans, LA posted January 6, 2022.

At PosiGen, we are making a difference in our communities and our world with solar power for all.  Our mission is to provide customers the best solution for their family to have access to affordable solar power, invest in their homes, and take steps toward a brighter future.

  • Do you want to have the opportunity to make a difference in the community and make a positive impact on the families we serve? 
  • Would you like an opportunity to make a difference in our environment supporting clean energy initiatives? 
  • If your answer is Yes, we would love to speak with you about an amazing opportunity we have at PosiGen!

We offer an excellent compensation and benefit package including:

  • Base Pay: $17 per hour
  • Commission Incentive Potential
  • Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
  • $500 Employee Referral Program
  • 8 Paid Holidays
  • 2 Additional Floating Holidays

What will you do?

  • Ensure an excellent customer service experience for PosiGen customers to resolve any issues
  • Answer customer inquiries or questions relating to their solar panel’s system performance or maintenance
  • Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction
  • Take responsibility for resolving disputes, ensuring that the customer’s concerns are addressed.
  • Make decisions on complex matters while maintaining patience, compassion, and empathy

We want to hear from you if:

  • Have the ability to relate to people from a variety of different backgrounds
  • Are persuasive, persistent, and self-motivated
  • Have de-escalation, advanced customer service, and analytical skills
  • Have the ability to communicate effectively over the phone and email
  • Are able to handle 30+ inquiries per day via inbound/outbound phone calls
  • Salesforce experience a plus
  • Bilingual, Spanish speaking required

Job Type: Full Time

Shift: 11am
– 8pm

We believe in our team members success and empower them to learn, grow, and thrive in their careers.

You can expect to receive comprehensive training that can take you from any level of experience to the success you choose.

Path to managerial opportunities also available from within.  Are you ready to be a part of an organization that invests in you?  Apply today and join the solar revolution to provide solar for all!

PosiGen is an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws.

More Information on PosiGen

PosiGen operates in the Energy industry.

The company is located in Jefferson, LA, Bridgeport, CT, Bridgeport, CT and Bridgeport, CT.

PosiGen was founded in 2011.

It has 205 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.

To see all 27 open jobs at PosiGen, click here .