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IFM Director/Multi Services

ABM Industries

This is a Full-time position in New Orleans, LA posted January 5, 2022.

ABM Careers
Looking to make a difference?

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations.

ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions.

Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

IFM Director/Multi Services


High School or GED




Job Type/ FLSA Status

Travel Required


Shift Type

Job Description

Coordinates and directs the design, planning, construction, maintenance, alteration and service of equipment, machinery, buildings, and other facilities by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

  • Inspects plant, custodial and landscape conditions and evaluates service effectiveness.
  • Directs both ABM and LOCATIONS / CLIENT NAME staffs in the proper execution of support services for the facility(s) assigned.
  • Analyzes sites’ MEP systems, computer network wiring, lighting, and other factors and develops Preventive Service Methods
  • Manages operating budgets up to $5,000,000 both for ABM Services (P&L) and operational / capital funds as assigned by client
  • Works with client to develop long range plans, conceptual designs, and capital outlay requirements and documentation for facilities capital improvement / deferred maintenance projects including assistance in cost estimates, bid sheets, layouts, and contracts for construction and acquisitions.
  • Performs QA (SITE) and service program audits to support ABM methods development towards service excellence.
  • Formulates and coordinates program specifications, requirements for specialized service proposals and contracts, and associated documents.
  • Acts as liaison to public utility, environmental, and energy agencies and works with Campus Health, Safety and Security Department to ensure and protect the wellbeing of faculty, staff and students.
  • Inspects construction and installation progress to ensure conformance to established specifications.
  • Ensures compliance with contract specifications associated with ABM contract and with others related to campus services under ABM oversight.
  • Collaborates to coordinate building space allocation, layout, and communication services.
  • Oversees and directs maintenance, grounds and custodial personnel and workers engaged in campus / site services, equipment installation, facilities equipment repair, and preventive maintenance.
  • Supervisory Responsibilities
  • Manages up to an estimated total of 100+ employees engaged in:
  • Plant Maintenance & Operations
  • Custodial and Janitorial Services
  • Grounds, Landscape & Arboreal Care
  • Is responsible for the overall direction, coordination, and evaluation of these units.

    Carries out supervisory responsibilities in accordance with ABM’s and the client’s policies and applicable laws.

    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Analytical
    – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Design
    – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving
    – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management
    – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills
    – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service
    – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills
    – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication
    – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication
    – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork
    – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Change Management
    – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation
    – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership
    – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Managing People
    – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Is available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
  • Quality Management
    – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Business Acumen
    – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness
    – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Diversity
    – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics
    – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Strategic Thinking
    – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Motivation
    – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing
    – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Quality
    – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve
  • performance; Monitors own work to ensure quality.
  • Safety and Security
    – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Dependability
    – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Innovation
    – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree in Engineering or Facilities Management or Architecture from four-year college or university with five years in progressive facilities management roles within a large institutional or campus-like environment.

Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

    Ability to write reports, business correspondence, and procedure manuals.

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

    Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Clear understanding of budget processes and management.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer and Application Skills

  • To perform this job successfully, an individual should have knowledge of accounting software such as JD Edwards, QuickBooks Pro etc.; Outlook or similar email systems; MS Access database software; familiarity with AutoCAD design software; experience with building automation such as Delta Controls, Automated Logic or other Native BACnet control suites.

    Use of internet access via IE
    – Explorer or Firefox; Inventory Direct or similar inventory software; Work order / CMMS platforms such as YARDI; School Dude; Maximo, FAMIS etc.; Kronos Payroll systems; experience with MS Project or Milestones project management software; strong capability in Excel including pivot tables and or BIM software and MS Word – full office suite.

Certificates, Licenses, Registrations

  • Current Driver’s License
  • EPA Universal Certification or Formal Master Trade Designation a plus
  • Formal CEFM Credentials or Formal Trade Licensing a plus

Other Skills and Abilities

  • Ability to Speak Spanish a plus
  • Strong Customer Care experience

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly required to talk or hear.

    The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

    The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.

    The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


New Orleans, LA 70148 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)


Last sync: 2021-10-21 18:00:03

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ABM (NYSE: ABM) is a leading provider of facility solutions.

ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions.

ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909.

For more information, .

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities.

If you have a disability and need assistance in completing the employment application, please call 855-350-0226.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.