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Regional Operations Manager

Guaranteed Rate

This is a Full-time position in Central, LA posted November 21, 2021.

About Guaranteed Rate Companies:
We’re Guaranteed Rate, the 3rd-largest retail mortgage company in the U.S.—and aiming to be #1.

We’re dedicated to the idea that belief makes anything possible.

In 21 years we’ve gone from start-up to funding more than $100 billion in a single year.

Our family is 15,000 people driven to making getting a mortgage the easiest part of the homebuying process.

We hire the best people and have the industry’s best technology.

(We invented the Digital Mortgage and work every day to create more leading-edge tech).

Our HQ is in Chicago, but we’re in every state in more than 850 offices, working to make the dream of homeownership a reality for tens of thousands of people every year.

Believe you’d be perfect here?

We believe it too, and would love to hear from you.
What’s the Role?
We are currently seeking a hard-working, dedicated Operations Manager in the central time zone to join our innovative and passionate team.
Manage the daily operations of the Retail Operations and Processing
Provide operational solutions to business challenges and serve as operational subject matter expert
Accomplish results by communicating expectations; planning, monitoring and appraising results, initiating, coordinating and enforcing systems, policies and procedures
Maintains operating efficiency by recommending, developing, implementing and maintaining new and existing operational infrastructures with the assistance of managers and support groups
Maintains quality by analyzing, designing, enforcing administrative policies and procedures, and by establishing and enforcing Guaranteed Rate’s operational standards
Maintains quality within the department by following operational policies and procedures, reporting needed changes, and compliance with Federal regulations
Performs all required HR evaluations and required documentation for direct reports
Applies principals of continuous process improvements and workflows
Provide leadership direction for the development to high performing individuals and teams
Promotes the client experience
Bachelor’s Degree in a finance related major or related work experience
Five+ years of experience in mortgage operations fulfillment with a proven track record in leadership, mentoring and management
Credit experience is preferred
Knowledge of Fulfillment operations on a national scale with experience supporting multiple customers
Knowledge of all legal and regulatory aspects for mortgage operations
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.