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Sales Director

Innisfree 62s

This is a Full-time position in New Orleans, LA posted January 9, 2022.

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.


Mercantile Hotel New Orleans

The Director of Sales is responsible for overseeing and managing the Sales department and all group events to ensure maximum revenue, promotional coverage, and marketing opportunities are achieved.

They work closely with Revenue Management and Marketing functions, to develop strategies to maximize REVPAR and grow market share.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

– Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

– Creates an effective Sales department that will increase awareness and positive perception of the Hotel, its activities, culinary services, and personnel.

– Develops rates for group sales through review of competitive data and demand analysis.

– Directs and manages all group, transient, and banquet sales activities to maximize revenue for the hotel.

– Meets with prospective and actual clients regarding all aspects of Convention Services and provides packets of information as needed.

– Serves as the primary contact regarding the facility by actively working with hotels, community organizations, vendors, and travel services.

– Coordinates with clients and collect deposits, insurance certificates, health and/or alcohol permits, signed contracts and payment for charges incurred.

– Meets with clients and conducts pre-event and post-event inspections.

– Prepares contracts and reviews fees and other requirements with clients.

– Designs menus to present to internal/external clients and decides on event space layouts.

– Manages Convention staff during events, which includes briefing staff on the plans, setting out timelines for events, ensuring proper event setup and directing staff during events to ensure execution according to client expectations.

– Prepares, implements, and compiles data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts, and other reports as required.

– Creates BEOs, Welcome/Introduction Packets, Pre-Planning Meeting Packets, Pre-Conference Meeting Welcome Packets, and Thank You Letters.

– Administers complaints and negative feedback from customers to address concerns and where applicable, provide a quick service recovery.

– Shows initiative in job performance by anticipating the needs of guests and team members.

– Follows all company’s policies, procedures, and meet standards.

– Performs any other duties as assigned by management.



Must have a high school diploma or equivalent.


Minimum 2 years of catering, convention services, or sales support experience required, hospitality industry preferred.


Ability to interpret a variety of instructions provided in written, oral, or scheduled form.


Ability to read, write, and speak effectively in English in order to communicate with guests and team members.


Knowledge of reservation and POS systems.


Ability to work with computers and good knowledge of operating software preferred.


Must be able to multi-task and be detail-oriented.


Must be a team player.


Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you.

We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

At Innisfree Hotels, our culture underpins our success.

We foster a workplace that promotes personal growth and service to humanity.

We create opportunities for our employees and associates to participate in the creation of a more civil society and place great value on creativity, collaboration, and innovation.

Our culture resonates from our corporate office to our properties, resulting in great experiences for our guests.


Commitment To Safety:

As part of our commitment to safety for our guests and fellow team members, Innisfree Hotels requires all current and future team members to be fully vaccinated against Covid-19 with the exception of approved medical or religious exemptions.

Requests for reasonable accommodations will be assessed on a case-by-case basis.