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Senior Training Manager – James Madison University


This is a Full-time position in Harrisonburg, LA posted January 3, 2022.

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world.

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

We believe a career should develop your talents, fuel your passions, and empower your professional growth.

So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential.

Learn more about working here at or connect with us on Facebook , Instagram and Twitter .


Position Summary: Responsible for the effective development, coordination and presentation of training and development programs for all employees.

Assess company-wide developmental needs to drive training and service initiatives.

Identify and arrange suitable training solutions for employees.

Essential Functions:

  • Provide visible, high-energy service.

    Demonstrate a positive attitude, excellent guest service skills and be a team player within the HR department and the company as a whole.

  • Develop, coordinate and deliver resort-wide service training.
  • Research and schedule outside trainers when appropriate.
  • Produce and maintain a training calendar.
  • Communicate relevant professional seminars, workshops and schedules to managers outside the workplace, online, web casts and teleconferences.
  • Partner with HRM to coordinate training topics/programs with all managers.
  • Assist supervisors and managers in designing training programs specific to their department, delivery of material and measurement of effectiveness.

    This includes training manuals and other relevant materials.

    Audit departmental trainings.

  • Design, plan and present staff orientations.
  • Administer employee recognition programs including iElevate and assist in planning staff parties.
  • Prepare a variety of reports, service scorecards and measurements.
  • Create and maintain training books and audio visual training aids
  • Maintain and track all company trainings.

    Develops a means of measuring the effectiveness of training programs through testing, etc.

  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned


Status and Scope: General supervision received from the Human Resources Manager.

Qualifications: Bachelor’s degree in education, business management, or other relevant discipline plus one to three years business and resort experience or a combinations of education and experience from which comparable knowledge and skills were acquired.

  • Previous guest service and/or training or teaching experience desirable.
  • Superior communication, written, multi-tasking and presentation skills.
  • Confident and assertive enough to provide on the spot service training.
  • Must be computer literate; proficiency with Power Point.
  • Must be highly organized and have great attention to detail.
  • Ability to deal effectively with all company staff.

    Proven ability to lead by example and foster mentoring relationships.

  • Experience in meeting facilitation desirable.

Equipment Used: Adding Machine, Proxima, Photocopier, Computer, Printer, Telephone, Badge Machine Travel Requirements: Little or No Travel (>10%) Lifting Requirements: MEDIUM
– Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.