SMB Product Strategy Director

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 15
– 25% Job Description We are FIS .

Our technology powers the worlds economy and our teams bring innovation to life.

We champion diversity to deliver the best products and solutions for our colleagues, clients and communities.

If youre ready to start learning, growing and making an impact with a career in fintech, wed like to know: Are you FIS?

About the role: You will m ana ge the strategy of our SMB lending initiatives within our merchant segment.

Inclusive of life cycle product planning activities and high quality delivery of FIS new products, enhancements and releases to market.

You will define a product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate.

About the team:?

At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our lending proposition within our merchant arena is one of the most strategic initiatives within FIS.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing: In this role you will be responsible for: Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected.

Presents status updates at quarterly and annual stakeholder meetings.

Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.

Prepares and presents product plans.

Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.

Prepares and presents product roadmap reviews as well as providing products general strategic direction.

Manages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year.

Determines release dates.

Monitors and understands products profit and loss statement.

May be responsible for revenue and profitability of assigned products.

Provides content for product roadmaps, ensures timely delivery and provides business reasons for any changes/revisions made to roadmaps.

Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions.

Practices open and honest communications with clients.

Acts as product launch manager when appropriate for new products or rollouts of major releases.

Collaborates with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal).

Completes business scope documents and defines and documents user personas for individual products.

Manages vendor relationships key to product delivery.

Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.

Interacts with key suppliers and partners.

Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress.

Determines success criteria and recommends go / no go decision.

Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process.

Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.

Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.

Presents product information and industry thought leadership to external audiences in webinars and client conferences.

Provides presentations to clients during business reviews, prospect briefings and internal group meetings.

May require up to 40% travel.

Other related duties assigned as needed.

What you will need: Bachelors degree in business or marketing or the equivalent combination of education, training, or work experience.

Effective presentation and interpersonal skills Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner Ability to utilize judgment in decision making process and decisions related to job tasks Ability to communicate effectively with all levels of management in an organized, professional manner Client relationship management skills, understanding and focusing on clients needs, establishing credibility and building positive, professional, relationships with clients Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally Requires strong time management skills, attention to detail and must be resourceful Analytical, problem solving skills Project management skills; ability to prioritize and complete tasks Requires leadership and negotiation skills Flexibility, versatility, dependability Added bonus if you have: Knowledge of financial services industry and associated products Thorough knowledge of FIS products supported Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence What we offer you: A career at FIS is more than just a job.

Its the change to shape the future of fintech.

At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits .

Vaccination Requirements Notice to all US applicants: All employees must be fully vaccinated against COVID-19.

Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement FIS is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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